Privacy Policy

Grupa Wilson Technology Privacy Policy

This Privacy Policy explains how Grupa Wilson Technology collects, uses, stores, and protects customer information when customers purchase, download, activate, and use the Event Registration & Certificate Plugin and other Grupa Wilson digital products.

By using our website, purchasing our products, or activating our plugin, you agree to the terms of this Privacy Policy.

Product and Website Covered by This Policy

This Privacy Policy applies to:

It also applies to the Grupa Wilson Technology website and product platform:

This policy may also apply to other Grupa Wilson Technology plugins, software products, and digital services unless a separate privacy policy is provided.

Information We May Collect

When you purchase, download, activate, or request support for our product, we may collect information such as:

• Customer name
• Customer email address
• Payment reference
• Product purchased
• License key
• License expiry date
• Website URL used for license activation
• License activation status
• Download activity where available
• Support messages
• Error reports or screenshots voluntarily provided by the customer
• Basic technical information needed for product support

Payment Information

Payments may be processed through third-party payment providers such as Paystack.

Grupa Wilson Technology does not store full card numbers, bank card details, or sensitive payment credentials. Payment details such as card number, payment authorization, and payment security processing are handled by the payment provider.

We may receive and store payment-related references such as:

• Payment reference number
• Transaction status
• Product purchased
• Amount paid
• Customer email
• Transaction date

License Activation Data

When a customer activates a plugin license, the plugin may send license-related information to the Grupa Wilson license system.

• License key
• Purchase email
• Website URL
• Product slug or product name
• Activation date
• License status
• License expiry date

This information is used to verify that the customer has a valid license and to help provide support and updates.

How We Use Customer Information

We may use customer information to:

• Process product purchases
• Generate license keys
• Deliver plugin download links
• Send license and download emails
• Verify license activation
• Provide customer support
• Send product update information
• Resolve payment or download issues
• Prevent license abuse, fraud, or unauthorized distribution
• Improve our products and services
• Maintain business and transaction records
• Comply with legal or regulatory requirements where applicable

Customer Emails

We may send customers emails related to:

• Purchase confirmation
• License key and download access
• Plugin activation
• Product documentation
• Support responses
• Important product updates
• Security or technical notices
• License renewal reminders where applicable

Product emails may be sent from:

Customers should check their inbox, spam, or junk folder if they do not receive expected product emails.

Support Communication

When customers contact support, we may keep records of the communication to help resolve the issue and improve future support.

Support communication may include:

• Customer name
• Customer email
• Website URL
• License key
• Description of issue
• Screenshots or error messages voluntarily shared
• Follow-up support replies

Plugin Email Features and Participant Data

The Event Registration & Certificate Plugin allows customers to collect event participant information on their own WordPress websites.

Participant data may include:

• Participant name
• Participant email
• Phone number
• Organization
• Position or title
• Event registration details
• Certificate details
• Certificate verification records

This participant data is controlled by the customer who owns or manages the WordPress website where the plugin is installed.

Grupa Wilson Technology does not automatically control or manage participant records stored on a customer’s website unless the customer voluntarily provides access or information for support purposes.

Certificate Verification Data

The plugin may create certificate verification records on the customer’s website.

Verification records may include:

• Participant name
• Event title
• Certificate number
• Issue date
• Verification status
• Organization name

The customer is responsible for ensuring that certificate verification information is accurate, lawful, and appropriate for public or restricted viewing.

Data Storage

Customer purchase, license, and support information may be stored in our website, license management system, email system, or business records.

We keep information only as long as reasonably necessary for:

• Product access
• License management
• Customer support
• Business records
• Fraud prevention
• Legal or accounting purposes
• Product improvement

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

Security measures may include:

• SSL-secured website access
• License key protection
• Access control to admin systems
• Secure email practices
• Limited access to customer records
• Regular product and website maintenance

However, no website, email system, or online platform can be guaranteed to be completely secure.

Customer Website Responsibility

Customers using the plugin are responsible for managing their own websites and data.

Customers should:

• Keep WordPress updated
• Use secure passwords
• Use reliable hosting
• Configure SSL certificates
• Back up their website regularly
• Protect participant information
• Use appropriate privacy notices for their own event participants
• Comply with applicable data protection laws in their location

Sharing of Information

We may share limited information only when necessary for:

• Payment processing
• Email delivery
• License management
• Website hosting
• Technical support
• Legal compliance
• Fraud prevention
• Business operations

Third-Party Services

Our website or product system may use third-party services such as:

• Payment processors
• Hosting providers
• Email service providers
• Domain and DNS providers
• Security or website management tools
• Analytics or performance tools where applicable

These third-party services may process data according to their own policies. Grupa Wilson Technology is not responsible for the privacy practices of third-party websites or services.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience, remember preferences, support website functionality, or understand basic website activity.

Cookies may be used for:

• Website operation
• Security
• Login or session management
• Payment flow
• Product access
• Basic analytics where applicable

Users may control cookie settings through their browser.

Data Retention

We may retain customer records for as long as necessary to support product licensing, customer service, business operations, legal compliance, and fraud prevention.

If a customer requests deletion of certain personal data, we will review the request and respond where reasonably possible, subject to business, legal, or technical limitations.

Some records may need to be kept for accounting, transaction, license, or legal purposes.

Customer Rights

Depending on location and applicable law, customers may have rights to:

• Request access to personal information
• Request correction of incorrect information
• Request deletion of certain information
• Request limitation of certain processing
• Object to certain processing
• Ask questions about how information is used

To make a privacy request, contact:

Children’s Privacy

Our products and website are intended for organizations, businesses, professionals, event organizers, and adult users.

We do not knowingly collect personal information from children through our product sales platform.

If a customer uses the plugin for events involving minors, the customer is responsible for obtaining any necessary consent and complying with applicable child privacy or data protection requirements.

International Use

Grupa Wilson Technology may serve customers in different countries.

By using our website or products, customers understand that data may be processed through hosting, email, payment, or technical systems that may operate in different locations.

Customers are responsible for complying with local data protection laws applicable to their own event participants and website users.

Data Breach or Security Incident

If we become aware of a serious data security incident affecting customer information under our control, we will take reasonable steps to investigate and respond.

Where required and reasonably possible, affected customers may be notified.

Customers are responsible for managing and responding to security incidents affecting participant data stored on their own websites.

Links to Other Websites

Our website, emails, or documentation may include links to third-party websites.

We are not responsible for the content, privacy policies, or practices of third-party websites.

Customers should review the privacy policies of any third-party services they use.

Changes to This Privacy Policy

Grupa Wilson Technology may update this Privacy Policy from time to time to reflect product improvements, business changes, legal requirements, or operational updates.

The latest version will be published on the Grupa Wilson updates website.