Refund Policy

Grupa Wilson Technology Refund Policy

This Refund Policy explains how refund requests are handled for the Event Registration & Certificate Plugin and other digital products sold by Grupa Wilson Technology.

By purchasing and downloading our digital product, you agree to the refund terms outlined on this page.

1. Product Covered by This Policy

This Refund Policy applies to:

This policy may also apply to other Grupa Wilson Technology plugins and software products unless a separate refund policy is provided for a specific product.

2. Nature of Digital Products

The Event Registration & Certificate Plugin is a digital downloadable software product.

Because digital products can be downloaded, copied, installed, and used immediately after purchase, refunds are handled carefully and fairly.

Once a customer has successfully downloaded, installed, activated, and used the plugin, a refund will generally not be issued unless there is a verified technical issue that cannot be resolved after support has been provided.

3. Refund Eligibility Period

Refund requests may be considered within:

Refund requests made after 7 days may not be accepted, except where required by applicable law.

4. When a Refund May Be Considered

A refund may be considered if:

• The plugin cannot be downloaded after successful payment.
• The license key was not generated after payment.
• The plugin cannot be installed due to a verified product issue.
• The license cannot be activated due to a verified product issue.
• A major advertised feature is not available in the plugin.
• A confirmed plugin bug prevents normal use of the product.
• Grupa Wilson Technology is unable to provide a reasonable fix or workaround after support review.

5. When a Refund Will Not Be Issued

A refund will generally not be issued if:

• The plugin has been successfully downloaded.
• The plugin has been successfully installed.
• The license has been successfully activated.
• The plugin has been confirmed working on the customer’s website.
• The customer changes their mind after purchase.
• The customer no longer needs the product.
• The customer purchased the wrong product.
• The customer expected custom features not listed on the product page.
• The issue is caused by the customer’s hosting environment.
• The issue is caused by third-party plugins or themes.
• The issue is caused by customer modification of plugin files.
• The customer refuses to provide information required for support review.
• The customer refuses to allow reasonable troubleshooting.
• The refund request is made after the 7-day refund review period.

6. No Refund for Custom Work

Payments made for custom development, special modification, installation assistance, website design, private training, or custom integration work are non-refundable once work has started.

7. Support Must Be Attempted First

Before requesting a refund, the customer must contact support at:

The customer should provide:

• Full name
• Purchase email address
• License key
• Website URL
• Product name
• Description of the issue
• Screenshot or error message where available

Refunds will not be approved without first giving Grupa Wilson Technology a fair opportunity to review and resolve the issue.

8. Technical Issues Caused by Third Parties

Some issues may be caused by systems outside the control of Grupa Wilson Technology, including:

• Hosting server restrictions
• Old PHP or WordPress versions
• Third-party plugin conflicts
• Theme conflicts
• Email delivery restrictions
• SMTP account problems
• Incorrect DNS or email records
• Customer-side configuration errors

In such cases, Grupa Wilson Technology may provide reasonable guidance, but a refund may not be granted if the plugin itself is working correctly.

9. Email Delivery and Spam Filtering

The plugin includes email-related features such as registration confirmation emails, admin notification emails, certificate delivery emails, and bulk certificate sending.

Email delivery depends on several external factors, including hosting limits, SMTP configuration, domain email records, and recipient email provider filtering.

Grupa Wilson Technology cannot guarantee that every email will reach every recipient’s inbox. Some emails may be filtered into spam or junk folders depending on the recipient’s email provider.

10. How to Request a Refund

To request a refund, send an email to:

Use the subject line:

Include the following information:

• Full name
• Purchase email address
• License key
• Payment reference
• Website URL
• Reason for refund request
• Screenshots or error messages where available
• Steps already taken to resolve the issue

Incomplete refund requests may delay the review process.

11. Refund Review Process

After receiving a refund request, Grupa Wilson Technology will review:

• The purchase record
• License activation status
• Download history where available
• Customer support history
• Technical issue reported
• Whether the plugin issue can be fixed
• Whether the refund request falls within the policy

We may ask the customer for additional information before making a decision.

12. Refund Decision

Refund decisions are made at the reasonable discretion of Grupa Wilson Technology based on the facts of each case and this policy.

If a refund is approved, the customer’s license may be deactivated and the customer must stop using the plugin.

If a refund is not approved, Grupa Wilson Technology may continue to provide reasonable support where the customer has an active license.

13. Processing Approved Refunds

Approved refunds will be processed through the available payment method or payment platform where possible.

Refund processing time may depend on:

• Paystack processing time
• Bank processing time
• Card provider processing time
• Payment method used during purchase

Grupa Wilson Technology does not control bank or card provider processing delays.

14. License Deactivation After Refund

If a refund is approved:

• The license key may be deactivated.
• Access to future updates may be removed.
• Support access may end.
• The customer must uninstall and stop using the plugin.
• The customer must not copy, share, resell, or continue using the refunded product.

15. Chargebacks and Payment Disputes

Customers are encouraged to contact Grupa Wilson Technology first before opening a payment dispute or chargeback.

If a customer opens a chargeback or payment dispute without first contacting support, Grupa Wilson Technology may suspend the related license while the dispute is reviewed.

16. Duplicate Payment

If a customer is charged twice for the same product by mistake, the customer should contact support with both payment references.

After verification, the duplicate payment may be refunded or credited where appropriate.

17. Failed or Incomplete Payments

If payment fails or is incomplete, no license or download access may be issued.

If money was deducted but the order was not completed, the customer should contact support with the payment reference so the transaction can be reviewed.

18. Policy Updates

Grupa Wilson Technology may update this Refund Policy from time to time to reflect product improvements, payment process changes, legal requirements, or business operations.

The latest version of this policy will be published on the Grupa Wilson updates website.